Probrand provides a portfolio of IT support services price matched to your needs, and dedicated to supporting those with or without an IT team. Our quick guide below will help you select the right service for you.

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Are you?

Click an option that best suites your needs
  • An IT Leader?

    Looking to expand your capacity and sort end user fixes fast? You want break-fix support for a defined list of hardware & software.

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  • A Business Leader, MD or FD?

    You have no IT team and simply want proactive IT support to fix issues before they impact business operations.

    Select

Software and Hardware Support

Fixing issues as they crop up on a defined list of assets for a fixed monthly fee.

Benefits


  • Fixed overhead for the year
  • If you have an issue just book a call
  • Make as many calls as you want
  • Multiple service level agreements to fit different budgets
  • Annual or monthly payment plans

Features


  • Cost covers support for defined list of software and hardware
  • Also known as a break-fix contract
  • can include parts and labour for repair under agreement
  • Can cover peripheral hardware i.e switches, firewalls etc.
  • Choose 2, 4, 8 hour next day and 24 hour SLAs
  • Upgradeable to full managed service at any time

Fully Managed and proactive IT Support

Fixing issues before they impact your business for a fixed monthly fee.

Benefits


  • Total proactivity - spots and fixes issues without you even noticing
  • Less hassle
  • Less downtime
  • Increased staff productivity
  • Fixes, cuts and controls costs
  • Automates security and compliance
  • Reduces Total Cost of Ownership
  • Extends IT lifecycle by up to 50%
  • Transparency and flexibility of contract
  • Ongoing contract review to match support to your changing business needs

Features


  • Goes way beyond hardware and software support
  • Proprietary software installed for 24/7/365 monitoring - enables prediction and fix before fail
  • Backup monitoring
  • Power, patch, asset management
  • Antivirus checks
  • Seamless remote management
  • Management reports

Customer feedback that means business

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"We decide how and where our money is spent and have seen real savings already on previous contracts."

- Paul Pearce, Sea Products International Ltd.

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“ The fully managed support service has paid for itself many times over."

- Andrew Jones, S Jones Containers.

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Why Probrand

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45+ Certifed Technical Engineers

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Service Excellence

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Top Tier Accreditations

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98% Retention

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1k+ Solutions Annually

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25+ years Expertise