Birmingham-based IT consultants for businesses with or without an IT team

As Birmingham’s leading Managed Service Provider (MSP), we take a proactive approach to optimising your IT, ensuring issues are spotted and resolved before they can impact your business operation. With 25 years of award-winning experience, our portfolio includes IT support, outsourced IT, cyber security, backup and recovery, plus design, installation, and maintenance of business IT infrastructure projects, and more

We provide business leaders with the talent and expertise they need to ensure they’re working safely and efficiently, with or without their own IT team. Whether you’re a well-versed IT leader looking to expand capacity and fix end user issues quickly, or a business manager seeking proactive IT support to future-proof your enterprise; we can meet your needs

Whatever services you require, our team of over 45 engineers can provide IT support for your Birmingham business, no matter the size or scope. With a commitment to 24-hour rapid response and over 1,000 satisfied clients, Probrand is a name you can trust in delivering managed IT services of unparalleled quality in Birmingham and the wider West Midlands area.

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The benefits of professional IT support

Improved Productivity

Workstations 23% faster

Downtime reduced by 80%

Reduced Cost & Risk

Stretch the life of your IT estate by 50%

Up to 71% power saving

Greater Reliability

Automated security and compliance

Maximum uptime

Birmingham based IT support on your doorstep

We have an IT support service that meets your needs, and for a fixed monthly price. Need an outsourced IT resource to operate on your premises, want a list of software & hardware assets fixed when issues crop up, or fully managed IT support to sort issues proactively? Our IT support services reduce downtime, improve productivity, and reduce everyday IT costs and risk.

What areas can our IT support services cover?

IT Helpdesk support

Our dedicated helpdesk team work tirelessly to resolve any IT support issues quickly and efficiently, keeping you updated until the problem is resolved

24 hour monitoring

We detect and quarantine any emerging threats with our 24-hour monitoring services, helping to prevent cyber-attacks.

Mobile device support

We protect all the data stored on your devices, meaning we can safely remove sensitive data from your computers or laptops in the event they are stolen.

Workstation & laptop support

We can monitor the performance of your ;laptop remotely, ensuring the processor, disk space and memory allocation are all running smoothly.

Connectivity support (including BYOD and remote access)

Our proactive connectivity support means you're able to connect securely from remote locations on all your business devices.

Network Security

We provide network security features and robust firewall protection as part of our IT support package.

Managed databases

We’ll fully manage your databases for you, including email servers, application servers and telecoms.

Software Updates/Patches & Rollout

By rolling out regular software updates and patches, we keep your business up-to-date and protected from emerging online threats.

Instant Threat Updates & Regular Reporting

You’ll be updated on all detected threats, including the type, origin, time and duration of any cyber-attacks.

Second to none technical credentials

Microsoft Gold Partner

NetApp Gold Partner

Dell Platinum Partner

HP Silver Partner

VMWare Partner

Citrix Partner

Birmingham customer feedback that means business

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“ Fundamentally, with Probrand we have been able to reduce and control our IT overhead more efficiently, eliminate unnecessary downtime, maximise our IT estate and reduce cost of ownership.”

- James Ellis, Financial Director, Aston Manor Brewery (Birmingham)

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"We’re a professional company and now we feel backed by a professional IT company."

- Emma White (Birmingham)

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"We no longer risk losing critical knowledge through staff attrition. Probrand’s expert team both on and off-site provides coverage during sickness and holidays, meaning that The Works is never without the expertise and capability it needs.”

- Geoff Smith, The Works Head of IT, (Birmingham)

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Why Probrand

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  • 45+ Certified Technical Engineers

    When things go wrong, you need someone whose expertise you can rely on. Our fully certified engineers offer peace of mind, allowing you to focus your attention where it needs to be.

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  • Service Excellence

    All our IT support is delivered to the highest standards. We’re dedicated to getting your business up and running again, no matter how small or large the issue.

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  • Top Tier Accreditations

    We have the proof to back up our claims. We’ve been awarded top industry-recognised accreditations for our first-class services.

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  • 98% Retention

    Customer satisfaction is what we strive for, and we’re proud to say that our clients support our expertise and are satisfied with their results.

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  • 1k+ Solutions Annually

    We help customers innovate and solve problems, and we deliver over 1,000 IT solutions’ projects to SMBs and larger enterprises every year.

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  • 25+ years Expertise

    We’re experts in our field, drawing on our years of industry experience to provide the IT services you need, when you need them.

Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s met

91.94%

Customer Retention

98%

Customer Satisfaction

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FAQs

Yes, we can provide IT Support to businesses and teams that use any model of Apple computers.
We are based in Birmingham and manage IT services all across the area. However, we also provide remote support to those who need it. If we can’t walk you through your issues, we’ll send an engineer to wherever you are in the UK.
Yes, we have a number of industry partnerships with data communications carriers. Whether your business is working remotely or communicating between offices, we can ensure high-performance connectivity between your devices for a seamless, lag-free experience. We can also help you an, configure and implement your unified communications or Cloud Telephony solution.
Remote working is more popular with businesses than ever, which is why we strive to ensure a smooth transition from a traditional office setup. We help you provide your team with swift and secure access to the data and applications they need while working from home. With our managed remote access, your employees can access everything they need on their PCs, tablets or smartphones, from wherever they are in the world.
Sometimes it can be difficult to sort out a customer’s IT problems over the phone. If we feel like you need an engineer to provide some hands-on support, we’ll send one of our experts to help, wherever you’re based in the UK.
Yes, we provide 24-hour support. Whenever you’re facing an IT issue, we’ll be available to assist.
Our IT support team answers all calls within 10 seconds. Our specialists will work through your problem with you until it is resolved, and will only send an engineer if your issue requires additional assistance. However large or small of an issue you’re facing, we always strive to meet all agreed upon SLAs.
Yes. We work with your business as an extension of your current IT department. Our engineers and helpdesk team work collaboratively to solve end user issues.

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 0800 015 7299
 Customer IT Support
 0121 248 7932
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