We know for SMEs IT can be a distraction, and for IT teams end users can be a drain on resources. Let our company IT support save you time and money as a managed service provider.

As Birmingham`s leading Managed Service Provider (MSP) with over 25 years heritage, our portfolio includes IT support, outsourced IT, cyber security, backup and recovery, plus design, installation, and maintenance of business IT infrastructure projects, and more.

Whether you are an IT leader looking to expand capacity and have end user issues fixed fast, or a business manager demanding proactive IT support to fix issues before they impact business, we have a service for you at a price that won`t be beaten.

Our 45+ engineers, technical service excellence, 24/7 365 rapid response and commitment, see 1000+ clients trust Probrand for expert IT support in central Birmingham and the wider West Midlands area.

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What can I expect?

Improved Productivity

Workstations 23% faster

Downtime reduced by 80%

Reduced Cost & Risk

Stretch the life of your IT estate by 50%

Up to 71% power saving

Greater Reliability

Automated security and compliance

Maximum uptime

Birmingham based IT support on your doorstep

We have an IT support service that meets your needs, and for a fixed monthly price. Need an outsourced IT resource to operate on your premises, want a list of software & hardware assets fixed when issues crop up, or fully managed IT support to sort issues proactively? Our IT support services reduce downtime, improve productivity, and reduce everyday IT costs and risk.

What areas can our IT support services cover?

IT Helpdesk support

Our dedicated helpdesk team will endeavour to fix your IT support issues quickly and efficiently, working with you every step of the way, keeping you fully abreast until the problem is fully resolved

24 hour monitoring

Our 24-hour monitoring services ensure that emerging threats are detected and quarantined before cyber-attacks can take place

Mobile device support

We keep your devices (and the data stored on them) safe so that should they ever become compromised or even stolen, we can safely remove your data remotely.

Workstation & laptop support>

We can remotely monitor the performance of your workstation and laptops, checking processor performance, disk space and memory allocation

Connectivity support (including BYOD and remote access)

Our proactive connectivity support means you’ll able to connect securely from remote locations on all your business devices

Network Security

As part of our IT Support package we provide network security features that include robust firewall protection

Managed databases

We can fully manage your databases including email servers, applications servers and telecoms

Software Updates/Patches & Rollout

Emerging online threats mean that software updates and patches must be rolled out across your IT network. We’ll ensure that your business remains up to date and protected

Instant Threat Updates & Regular Reporting

We provide updates on all detected threats, including information such as the origin and type of cyber-attack, as well as the duration of the attack and details of the time at which the attempted hack took place

Second to none technical credentials

Microsoft Gold Partner

NetApp Gold Partner

Dell Platinum Partner

HP Silver Partner

VMWare Partner

Citrix Partner

Customer feedback that means business

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“ Fundamentally, with Probrand we have been able to reduce and control our IT overhead more efficiently, eliminate unnecessary downtime, maximise our IT estate and reduce cost of ownership.”

- James Ellis, Financial Director, Aston Manor Brewery

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"We’re a professional company and now we feel backed by a professional IT company."

- Emma White

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"We no longer risk losing critical knowledge through staff attrition. Probrand’s expert team both on and off-site provides coverage during sickness and holidays, meaning that The Works is never without the expertise and capability it needs.”

- Geoff Smith, The Works Head of IT

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Why Probrand

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45+ Certifed Technical Engineers

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Service Excellence

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Top Tier Accreditations

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98% Retention

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1k+ Solutions Annually

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25+ years Expertise

Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

1,242

Service Desk Tickets Resolved

95%

SLA’s met

91.94%

Customer Retention

98%

Customer Satisfaction

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