We understand running and deploying IT isn't easy, you're trying to deliver strategy as well as keep the lights on.

Working as an extension of your team, our engineers and helpdesk deliver proactive and break-fix IT Support packages plus complimentary services, that remove the burden of end user issues.

That isn't where our story ends, let our team enhance your current technical capabilities and manpower on projects too.

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What can I expect?

Improved Productivity

Fewer end user distractions

More time for IT team to focus on core tasks

Reduced Cost & Risk

Save money to relieve budgetary pressures

Up to 71% power consumption reduction

Greater Reliability

Automated security and compliance

Maximum output

Solving end user issues so you can focus on strategy, projects and more.

Our market leading 1st, 2nd and 3rd line IT support gives you qualified professionals to solve end user issues before they impact business; give us a list of assets for break-fix or use our proactive service. We also offer complimentary Cloud & managed IT services, project management and engineers to extend your capability.

Flexible options that scale to your needs

Proactive IT Support

We can fix issues before they become problems, we'll operate externally or by putting people in your team to make it happen.

Projects & consultancy at its best

Specialist consultants trained by the brands you want us to help you with are here making sure you get the best out of the best. On time, on budget, optimum downtime.

Initial IT relief; 1st & 2nd line pro's

Our First Line Support team are here for your immediate needs and our second line support team will assist them and you when needed.

Reactive Breakfix

Give us a list of the hardware you want supporting and we can customise the contracted SLA's to match your needs.

Need an extra hand on-site?

On site staffing and secondment are always possibilities, we're available to do this from the start of the contract or when your needs change.

Detailed Support from 3rd line pro's

Our highly trained Third line escalation services are here for the tricky business so you can rest easy knowing they are here to save your day should you need them.

Cloud & managed services

Access a wide portfolio of market leading services as you need them, covering security, private & public cloud, backup & recovery, Microsoft stack and training.

Multiple sites covered

Should you need our help at one or multiple sites we're here to help where you need it. Multiple sites can be covered under your SLA contract.

Emergency Support 24/7

Our Emergency support team are here for you. We'll stem the bleed and get you on your feet as soon as is possible.

Customer feedback that means business

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“ Fundamentally, with Probrand we have been able to reduce and control our IT overhead more efficiently, eliminate unnecessary downtime, maximise our IT estate and reduce cost of ownership.”

- James Ellis, Financial Director, Aston Manor Brewery

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"We’re a professional company and now we feel backed by a professional IT company."

- Emma White

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Why Probrand

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45+ Certifed Technical Engineers

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Service Excellence

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Top Tier Accreditations

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98% Retention

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1k+ Solutions Annually

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25+ years Expertise

Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

1,242

Service Desk Tickets Resolved

95%

SLA’s met

91.94%

Customer Retention

98%

Customer Satisfaction

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Second to none technical credentials

Microsoft Gold Partner

NetApp Gold Partner

Dell Platinum Partner

HP Silver Partner

VMWare Partner

Citrix Partner