IT Support Manchester

Manchester-based IT consultants for businesses

With decades of award-winning technical experience, Probrand is one of the top Manchester IT support providers. Client satisfaction is at the heart of what we do, which is why we offer fully managed IT services that are tailored to your needs. Thanks to our technical expertise, we proactively react to IT issues before they have the chance to affect your daily operations. Our expansive portfolio includes cyber security, backup and recovery, IT support and much more.

We’ve catered to more than 1,000 clients, providing everything from IT maintenance and upgrades to data protection and advanced infrastructure solutions. Our expansive skill set allows us to support IT leaders who are looking to scale up capacity to quickly and efficiently solve end user issues, as well as business managers looking for experts to support and future proof their business IT. Whatever your business and IT needs may be, we’re ready to support you.

We have a dedicated team of over 45 IT specialists that are both proactive and responsive, providing 24-hour IT support to resolve technical issues before they impact your business. We’ve helped Manchester businesses of all sizes reduce downtime, improve productivity and drive growth, whether they have their own IT infrastructure or are starting fresh. By consistently delivering on our mantra of being proactive, we’ve secured our place as the number-one resource for IT support in Manchester.

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The benefits of professional IT support

Improved Productivity

Workstations 23% faster

Downtime reduced by 80%

Reduced Cost & Risk

Stretch the life of your IT estate by 50%

Up to 71% power saving

Greater Reliability

Automated security and compliance

Maximum uptime

Manchester based IT support on your doorstep

We have an IT support service that meets your needs, and for a fixed monthly price. Need an outsourced IT resource to operate on your premises, want a list of software & hardware assets fixed when issues crop up, or fully managed IT support to sort issues proactively? Our IT support services reduce downtime, improve productivity, and reduce everyday IT costs and risk.

What areas can our IT support services cover?

IT Helpdesk support

Our dedicated helpdesk team work tirelessly to resolve any IT support issues quickly and efficiently, keeping you updated until the problem is resolved.

24 hour monitoring

We detect and quarantine any emerging threats with our 24-hour monitoring services, helping to prevent cyber-attacks.

Mobile device support

We protect all the data stored on your devices, meaning we can safely remove sensitive data from your computers or laptops in the event they are stolen.

Workstation & laptop support

We can monitor the performance of your ;laptop remotely, ensuring the processor, disk space and memory allocation are all running smoothly.

Connectivity support (including BYOD and remote access)

Our proactive connectivity support means you're able to connect securely from remote locations on all your business devices.

Network Security

We provide network security features and robust firewall protection as part of our IT support package.

Managed databases

We’ll fully manage your databases for you, including email servers, application servers and telecoms.

Software Updates/Patches & Rollout

By rolling out regular software updates and patches, we keep your business up-to-date and protected from emerging online threats.

Instant Threat Updates & Regular Reporting

You’ll be updated on all detected threats, including the type, origin, time and duration of any cyber-attacks.

Second to none technical credentials

Microsoft Gold Partner

NetApp Gold Partner

Dell Platinum Partner

HP Silver Partner

VMWare Partner

Citrix Partner

Manchester customer feedback that means business

“ Probrand has our network security completely covered, and its managed service option means that we don't have to worry about management or configuration.”

- Paul Smith, Sales Sharks Rugby Club

"We’re a professional company and now we feel backed by a professional IT company."

- Emma White

"We no longer risk losing critical knowledge through staff attrition. Probrand’s expert team both on and off-site provides coverage during sickness and holidays, meaning that The Works is never without the expertise and capability it needs.”

- Geoff Smith, The Works Head of IT

45+ Certified Technical Engineers

When things go wrong, you need someone whose expertise you can rely on. Our fully certified engineers offer peace of mind, allowing you to focus your attention where it needs to be.

Service Excellence

All our IT support is delivered to the highest standards. We’re dedicated to getting your business up and running again, no matter how small or large the issue.

Top Tier Accreditations

We have the proof to back up our claims. We’ve been awarded top industry-recognised accreditations for our first-class services.

98% Retention

Customer satisfaction is what we strive for, and we’re proud to say that our clients support our expertise and are satisfied with their results.

Over 1k+ Solutions Annually

We help customers innovate and solve problems, and we deliver over 1,000 IT solutions’ projects to SMBs and larger enterprises every year.

25+ years Expertise

We’re experts in our field, drawing on our years of industry experience to provide the IT services you need, when you need them.

Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s met

91.94%

Customer Retention

98%

Customer Satisfaction

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FAQs

Do you cover Apple computers?

Yes, we can provide IT Support to businesses and teams that use any model of Apple computers.

What service areas do you cover?

We are based in Manchester and manage IT services all across the area. However, we also provide remote support to those who need it. If we can’t walk you through your issues, we’ll send an engineer to wherever you are in the UK.

Can you help with VoIP?

Yes, we have a number of industry partnerships with data communications carriers. Whether your business is working remotely or communicating between offices, we can ensure high-performance connectivity between your devices for a seamless, lag-free experience. We can also help you an, configure and implement your unified communications or Cloud Telephony solution.

Can you help companies with remote working?

Remote working is more popular with businesses than ever, which is why we strive to ensure a smooth transition from a traditional office setup. We help you provide your team with swift and secure access to the data and applications they need while working from home. With our managed remote access, your employees can access everything they need on their PCs, tablets or smartphones, from wherever they are in the world.

Can you send an IT support engineer to an office?

Sometimes it can be difficult to sort out a customer’s IT problems over the phone. If we feel like you need an engineer to provide some hands-on support, we’ll send one of our experts to help, wherever you’re based in the UK.

Do you offer out-of-hours support?

Yes, we provide 24-hour support. Whenever you’re facing an IT issue, we’ll be available to assist.

What is your standard response time?

Our IT support team answers all calls within 10 seconds. Our specialists will work through your problem with you until it is resolved, and will only send an engineer if your issue requires additional assistance. However large or small of an issue you’re facing, we always strive to meet all agreed upon SLAs.

Do you offer support to existing IT teams?

Yes. We work with your business as an extension of your current IT department. Our engineers and helpdesk team work collaboratively to solve end user issues.

How to find us

Probrand Manchester
Suite 3b Paragon House
48 Seymour Grove
Manchester
M16 0LN

0161 951 5743

Sales: 0800 015 7296 | Support: 0121 248 7932

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Locations

If you need professional IT services but aren’t based in Manchester, we can still help. With our Manchester location, and a national outlook, we can provide fully managed IT services and advanced IT infrastructure solutions across all industries. Our Manchester-based customer service team are always happy to help our clients, as well as answer enquiries from SMBs and larger enterprises located all across the UK. Get in touch with our team today to learn more.

Other Resources

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