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Software and Hardware IT Support

Get back to business in a guaranteed timeframe

When the successful running of your business hinges on the efficient operation of certain items of hardware or individual software programs, their unexpected failure can be disastrous. It therefore makes sense to have technical experts on call that can help you immediately in the event of any issues. 

And that’s exactly what you get from our software and hardware support – give us a list of your business-critical kit, and then simply book a call with one of our fully certified engineers when there’s an issue.

With service level agreements for any aspect of your desktop computing, complex infrastructure or networks, you’ll have the reassurance and confidence that your IT is supported, and all for a low, fixed price. And if you need to upgrade to a fully managed service you can do so at any time.

What you get with software and hardware support 

It’s important to have peace of mind that the equipment you use every day can be repaired by qualified engineers at a moment’s notice. Here’s what our support includes:

Features

 

Benefits

Book an engineer call if you have a problem.

 

We’re on hand whenever you need our support, and you can speak to us directly.

Make as many calls as you want.

 

It doesn’t matter how often you encounter an IT issue – so if many things fail at once, you’re covered.

Cost covers IT support for all listed software and hardware.

 

Confidence that we can resolve issues with all business-critical equipment and computer programs you tell us about.

Can include parts and labour for repair under agreement, and cover peripheral hardware including switches and firewalls.

Receive an up-front price if you need to pay for parts and labour.

 

Service Level Agreements for each item of IT

 

Enjoy a choice of 2, 4, 8 hour, next day and 24 hour response times for each piece of kit depending on its importance.

Fixed annual overhead

Plan your IT support budget in advance, with the option to upgrade to fully Managed IT Support at any time.

 

Free IT Support for 1 month*

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0800 262 629

You will receive one month's free IT support in addition to the purchase of a minimum of a 12 month support contract. 1st month only.

Fully managed IT Support

A pro-active IT support approach that maintains and optimises IT and takes ownership of administering your systems

Why Probrand?

  • Decades of hands-on infrastructure experience
  • Award-winning technical service excellence
  • Dedicated technical team to support you on budget and with minimal business disruption
  • A controlled, low risk action plan