• What is Remote Access?

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Remote Access software is designed to allow for device or network access from an off-site location. This means that users are able to access a network device or network servers and contribute to productivity at any time and from any location. Access restrictions and two-tier encryption security measures ensure that device/network data is protected. 

What are the Features of Remote Access Tools?

Remote Access tools offer a range of features that aid in maintaining the same level of in-office productivity from an off-site location. The Remote Access service provider will typically offer advice and guidance on the types of tools that are likely to be of use to the service user (the extent of the remote access tools that will be relevant to the user will vary between industries). 

Features of remote access tools include:

Global Access - The main feature of Remote Access is the ability to connect and interact with applications, data, and other system resources stored on an on-site device (i.e. connected to a physical on-site IT network infrastructure) from a secondary and typically off-site device. This means that both device and network access may be granted to any approved device with an internet connection. 

  • File Sharing - Remote Access privileges provide the user with options to upload, download, view, change, and share files stored within both the on-site device and network servers. The Remote Access service provider will typically provide cloud storage facilities to enable faster data transfer rates whilst also providing greater controls over internet security.
  • Dual Screen (or Multi-Screen) Display - The Remote Access service provider will be in a position to offer advice and guidance on how to set up a like-for-like dual screen or multi-screen display that mirrors the on-site physical IT setup in an off-site location. This means that workers who rely on access to a workstation comprising more than one screen can benefit from the work-from-home style service.
  • Access to In-Office Hardware - Remote Access services place the off-site user in complete control of the on-site device’s applications and hardware connections. This means that a remote user may connect to the on-site network and access hardware privileges including printers, projectors, electronic whiteboards, and any other linked productivity devices.  

What are the Business Benefits of Remote Desktop Services?

The major business benefits of outsourcing Remote Desktop services to a professional third party vendor include accurate configuration, instant software updates, and ongoing support and maintenance. The Remote Access service provider will install all relevant software on all relevant devices. This ensures a fast setup and a high-level of service availability. 

The benefits of remote desktop services include: 

Save Money - Remote Access services are supplied via cloud servers. This means that the company investing in the Remote Access services stands to benefit from reduced costs in terms of on-site physical IT infrastructure (i.e. servers, cabling, etc.) and from the reduced associated costs of all related specialist on-site staffing requirements.  

Job Satisfaction & Staff Retention - One of the major ways in which businesses stand to benefit from deploying a virtual private network (VPN) that allows for remote connections to be made by staff members is increased job satisfaction. This is because flexibility towards working hours reduces the stress levels typically experienced in relation task completion vs office hour limits.

Boost Productivity - With Remote Access capabilities, the workforce does not need to be present at a particular static location in order to carry out core business activities. Productivity can instead take place at a time and location of the choosing of the staff member (typically this translates into boosted productivity through working during a public transport commute or during evenings and weekends).

Is Remote Access Secure?

Common concerns over whether Remote Access presents a security risk normally centre around the potential hazard of remote device theft. In this scenario, the loss of a device with network access privileges could present significant cyber security issues. That is why Remote Access service providers offer security features to help prevent unauthorised system access.

Security features include:

  • Data encryption 
  • Network access restrictions
  • Two-tier authentication (password & token)
  • Regular server log reviews (searching for irregularities) 
  • Deleting unneeded access privileges (e.g. ex member of staff)

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