Probrand has been at the forefront of watching and commentating on the emerging pandemic scenario, helping customers and suppliers alike.
As a business, we wanted to reassure customers and suppliers that we use cloud-based systems and home working to deliver business as usual, and have recently widened this approach to additional employees to ensure their safety and continuity of service, whichever department you engage with.
There are two key areas where we are working incredibly hard:
IT product procurement – overcoming acute worldwide constraint in key product categories
Our platform provides customers, suppliers and Probrand with real-time visibility of price and stock levels in the channel for rapid tactical purchasing, however, unprecedented volatility is seeing a need for pre-order on high demand lines. Those with urgent requiremnts should contact their account manager and th team will do everythign they can to help.
Managed IT services, IT support & solutions – supporting business continuity and home working
We know customers rely on us to keep their business IT operational & productive. Rest assured, 98% of our managed services are delivered over the cloud, so SLAs will continue to be met as normal.
Our technical engineering & IT helpdesk teams are remote operators, so tasks are usually spotted and resolved proactively over the internet.
In line with Government advisory on social distancing, we are aiming to reduce all non-essential travel to sites and will work with customers to prioritise essential site visits accordingly.
Whilst this is an unprecedented and high demand period, our solutions team will continue to deliver projects to customers.
We will continue to monitor this evolving situation and keep you informed of any changes.
All stakeholders can keep abreast of IT supply chain news via our Video Blog with Supply Chain Director, Ian Nethercot, here. We have also setup a dedicated home working resource centre for any customers seeking helpful guides, templates and webinars, plus an advisory video blog from our Technical Director, Mark Allbutt.