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With ransomware attacks and data breaches on the rise, customers are understandably anxious to ensure that vendors and service providers are handling their data properly. Getting a cybersecurity certification for your business is a good way to stand out from the pack and show potential customers and business partners that you've done your security homework. But which should you get?

Taking time to plan something properly up front can save untold costs later, and this is especially true for IT services. IT service management (ITSM) is a discipline for planning your IT service portfolio up front now so that you can deliver it expertly in the future.

The classic caricature of a software developer a hoodie-wearing, twitchy nerd. Bathed in the glow of a monitor, they grapple with arcane, complex digital runes that only they understand. Somewhere in the future, if you're lucky, this high priest of code might just spit out a spell that lets you track customer engagements more accurately or streamline your sales workflow.

So you've organised your disaster recovery plan and you've build a solid backup service in the cloud. That means you're fully protected against ransomware, right? We're sorry to have to tell you this, but no.