Guides

In this exceedingly digital world, back-of-house workers have become more vital than ever. It's therefore essential that the tools for back-of-house workers are fit for the task and are provided with robust, functional, devices that connect them to work applications, processes and to people throughout the business.

With ransomware attacks and data breaches on the rise, customers are understandably anxious to ensure that vendors and service providers are handling their data properly. Getting a cybersecurity certification for your business is a good way to stand out from the pack and show potential customers and business partners that you've done your security homework. But which should you get?

Taking time to plan something properly up front can save untold costs later, and this is especially true for IT services. IT service management (ITSM) is a discipline for planning your IT service portfolio up front now so that you can deliver it expertly in the future.

So you've organised your disaster recovery plan and you've build a solid backup service in the cloud. That means you're fully protected against ransomware, right? We're sorry to have to tell you this, but no.

Businesses have been slow to create a cybersecurity culture that empowers employees to become protectors, rather than victims. This is where HR professionals are ideally placed to work alongside IT to drive better cybersecurity across the organisation.

So, you've gone as far as you can go in your current IT job. The tasks aren't demanding, there's no immediate promotion opportunity, and your bosses won't give you a raise. You're determined to find a position with another employer, which means revising your CV. Where do you start? Here are some handy tips to writing a professional IT CV that will stand out from the rest.

Cyber security awareness training is an important tactic to defend your business from a variety of security risks, and the consequences.

How much does the business trust your IT department? When answering, think about how often you're invited to business meetings where IT should play a part, or how receptive business managers are to your proposals. Do employees always turn to your support desk with issues or try to fix them on their own? Do they call you with requests for new services or is shadow IT proliferating in your company?

Disaster recovery is one of those tasks that people often leave until tomorrow. Unfortunately, tomorrow turns into next week, or next year. If fire, flood, or ransomware come first, you'll wish you'd have addressed this critical task sooner. Here's how to create a killer disaster recovery plan that will help give you peace of mind.

The problem with passwords is that people choose easy ones to guess. Every year, someone releases a report about the most frequent ones. Last year, it was password manager company NordPass's turn.